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Before submitting your request, make sure you have done all you can to solve your problem. (If you are a premium/enterprise customer, contact your Client Services representative.)

  • Read our implementation guides, build the sample app included with the SDK and ensure you can get messages pushed to your app
  • Check our status page to make sure there are no published issues or system outages
  • Read our How To guide on creating rich notifications
  • If you're getting time-outs on our API, review this FAQ.
Please Note: The former Xtify support issue request form has been closed. Please utilize the IBM support cloud to log your issue:

Hours of Operation
  • Operations support
    • 24x7x365
    • Check our status page to review any known issues or scheduled downtime
  • Developer integration/QA support
    • Business hours between 9am and 6pm Eastern Time
    • Phone support available for premium/enterprise customers or through professional services
  • Marketing Tools support
    • Business hours between 9am and 6pm Eastern Time